Refund Policy for School Genie
We at School Genie value our customers and want you to be satisfied with your purchase. If you are not happy with the software product or service you bought from us, you may be eligible for a refund under the following terms and conditions:
• You can request a refund within 7 days of your purchase date.
• You must provide a valid proof of purchase, such as a receipt, an invoice, or a confirmation email.
• You must uninstall and delete the software from your device and destroy any copies you may have.
• You must contact us by email at support@schoolgenie.in and provide your name, order number, and reason for requesting a refund.
• We will review your refund request and notify you of our decision within 7 business days.
• If your refund request is approved, we will process your refund using the same payment method you used for your purchase. Please allow up to 7 business days for the refund to appear in your account.
• If your refund request is denied, we will provide you with an explanation and offer you an alternative solution, such as a credit note, an exchange, or a technical support.
Please note that the following items are not eligible for refunds:
• Software products that have been customized, modified, or integrated with other software or systems.
• Software products that have been damaged, lost, or stolen.
• Software products that have been purchased from unauthorized resellers or distributors.
• Software products that have been purchased with a discount, a coupon, a gift card, or a promotional offer.
• Software services that have been completed, delivered, or consumed.
We reserve the right to refuse or limit refunds at our sole discretion, in accordance with the applicable laws and regulations. We also reserve the right to update or change this refund policy at any time without prior notice. By purchasing from us, you agree to abide by this refund policy and accept its terms and conditions.
If you have any questions or concerns about this refund policy or your purchase, please contact us at support@schoolgenie.in. We are always happy to assist you.